Returns and Refunds

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Returns and Refunds

How to Return an Item

1. Fill In The Return Invoice

Complete the Return Invoice that you will find in the package, specify the item/s you would like to return. If you can not find it, download a copy by clicking here.

2. To Prepare The Package

Put the items that you wish to return and the return form in the package. For returns from non-US countries, complete 4 copies of the return form: 1 copy must be placed inside the package and the other 3 handed to the courier.

3. Shipping For Return

Arrange the collection of your return follows the instructions depending on the courier.

USA: Contact USPS or courier you trust and arrange an appointment for the collection of your return or simply go to the closest USPS store or courier store you trust.
OTHER COURIERS: You can choose another courier you trust, but in this case, the return shipping costs will not be reimbursed. Please keep in mind that the choice of courier can slow down the return process and the resulting refund.

*Return from China: according to Chinese customs regulations, parcels exceeded 5000 RMB are not allowed to export by an individual. You need to authorize a broker to prepare relative documents for customs clearance and submit the documents.

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4. Method of Refund and The Conditions

The refund method will follow the payment method:

CREDIT CARD PAYMENT: the refund will be made on the same credit card used for the purchase; the necessary refund time depends on your bank.
CASH ON DELIVERY & MONEY ORDER TYPE PAYMENTS: the refund will be made through a bank transfer to a current account or postal account indicated by you; the time depends on your institution.

You will receive your refund within 14 working days from the start of the return process at the warehouse and you will receive an e-mail notification. For orders canceled prior to shipment, the refund will be made within 3 working days of the acceptance of the request.

If your order has been shipped outside of the US, the taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you sent the cargo with counter payment, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

GENERAL INFORMATION

Return the item in its original condition: if the item you return does not match its original condition, we reserve the right to reject the refund and the item will be returned to you. If you return an item that is faulty, the shipping costs will be refunded.
It is possible to make a return and get a refund, both in the case of damaged products or if the items did not meet your needs, regardless of their quality.

Our Customer Service is always available to answer any question regarding your orders, returns or refunds. Send us an email with your doubts and questions: we will be happy to assist you.