How can I order from ALLBYB?
You can easily place an order through our website by selecting your favorite pieces and proceeding to checkout. We accept major credit cards and secure payment methods.
Can I cancel or modify my order?
If your order has not been shipped yet, you may request a cancellation or modification by contacting us. Once the item is in the shipping process, the standard return policy will apply.
What materials are used in ALLBYB bags?
We take pride in using only high-quality materials. Our collections feature premium genuine leather, natural raffia, and durable etamine threads. The interiors are lined with luxurious fabrics such as cotton alcantara or silk, depending on the design.
Where are ALLBYB bags produced?
Every ALLBYB piece is born from a collaboration of diverse skills. While our signature handwoven patterns are crafted by talented women artisans across Türkiye, our high-quality leather components are produced in our specialized atelier by master leather craftsmen. This blend of traditional weaving and expert leatherwork ensures that each bag meets the highest standards of contemporary luxury.
How should I care for my ALLBYB bag?
To preserve the beauty of your artisanal piece, we recommend storing it in its original ALLBYB dust bag when not in use. Avoid contact with water, direct sunlight, and heat. To clean, gently wipe with a soft, slightly damp cloth. Do not use abrasive cleaners, foams, or alcohol-based wipes as they may damage the natural fibers and leather.
What is the delivery time for my order?
We process and ship your orders within 1-3 business days. Delivery times may vary depending on your location.
What is your return policy?
We accept returns within 14 days of delivery. To be eligible for a return, the item must be in its original, unused condition with all tags and packaging intact. Please note that for all returns, the shipping cost is the responsibility of the customer.
Can I include a gift note with my purchase?
Every ALLBYB order arrives in our signature premium packaging, designed for a luxurious unboxing experience. We also include a special ALLBYB note card for your personal messages. You can provide your gift note at checkout, and we will carefully include it in the package.